We believe strongly in protecting your privacy and this notice sets out how we use your personal data.
This website is owned and operated by First Call Signs (Part of the Stocksigns Group). First Call Signs ("First Call Signs"). First Call Signs is the controller of all information collected on this website.
What personal data do we gather from you?
We gather the information that you provide when you fill in appropriate sections of our website. For example when you complete our contacts section, or when you request a catalogue or a newsletter, or when you shop on-line you provide us with information which we hold and use for the purposes set out in the next section.
Use of data
Our main aim in gathering your personal data is to provide you with a customised service.
For example, if you apply for our newsletter, we use your data so that we can send the newsletter to you on a regular basis. If you fill your details in our contact section we use your data in order that we can contact you and respond to any questions and needs that you may have. If you request a catalogue, or a visit from one of our team, or a quotation, we use your data so that we can carry out your requests. If you purchase goods from our on-line shop, we collect data so that the goods can be ordered and delivered to you as efficiently as possible.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include any data that can be used to identify any individual.
It is important that information that we hold on you is accurate and up-to-date. Please therefore make sure that you inform us promptly of any relevant changes to your data.
If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.
Disclosure of personal data
We do not sell, share or disclose your personal data to any third party for marketing purposes.
From time to time we may use other companies and individuals to provide services to us, such as delivering orders or processing credit card payments. These companies and individuals have access to the personal data needed to perform their functions and not for any other purposes. They must process such data in accordance with this privacy notice and the Data Protection Act 1998.
We may disclose your personal data to any third party if we believe in good faith that such disclosure is necessary to (a) comply with the law or legal process (b) prevent fraud (c) protect the rights and property of First Call Signs (d) to enforce our conditions of use or (e) protect against misuse or unauthorised use of this website.
If, in the future, a third party acquires First Call Signs or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be one of the transferred assets.
A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website and therefore to improve our service to you. Cookies may also be used to compile aggregate information about the areas of our website which are visited most frequently. This aggregate information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookie, you may configure your browser to do so, this may however affect your experience on our website.
Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
Google Analytics stores IP address anonamously on its servers in the US, and neither First Call Signs or Google associate your IP address with any personally identifiable information.
These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
Cookie Control: When you click "I'm happy with this..." on the Cookie Control user interface, a cookie is set in order to remember your preference.
Protection of your information and security measures
The internet is not a secure medium and First Call Signs cannot absolutely guarantee the security of your information provided over the internet. However we have put in place various security measures as set out below.
The First Call Signs website and associated databases are protected by ISCA certified firewalls. The website uses the latest technology with full backups. Password protection is provided for all user and First Call Signs data. All outgoing and incoming email is scanned for viruses.
We also keep your information confidential. Our internal data protection procedures cover the storage, access and disclosure of your information.
This website contains links to other websites. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy statements of each website you visit which collects personal data.
Questions or complaints
By submitting your personal data you consent to the use of that data as set out in this policy. If you have any questions, concerns, comments or complaints about this privacy notice and/or our collection or use of personal data, or if you believe that the data that we hold on you is inaccurate or if you wish us to stop processing your data for any particular purpose or purposes, then please contact us on firstname.lastname@example.org or telephone us on 0800 652 6270.